Why won't my Microphone Kit connect to my smartphone or tablet?
If your Microphone Kit isn’t connecting to your smartphone or tablet, follow these steps:
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Check if you are logged into the Speaksee app with the correct email address used during registration.
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Check the colors on the Microphone Kit:
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If the kit blinks green, it means the Microphone Kit is searching for a device to connect to.
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Press 'Start Captioning':
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The microphone should be solid green.
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The lights on the kit turn blue when connected via Bluetooth, and green when connected via WiFi.
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Check if the kit is already paired with another device:
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Unpair the kit:
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For Android: Go to Settings > Connected Devices > Remove Pairing.
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For iOS: Go to Settings > Bluetooth > Tap the name of the Microphone Kit and select 'Forget This Device'.
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Check the connection mode:
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Switch between WiFi and Bluetooth.
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Try changing the connection mode by pressing the button on the base station twice for 1 second.
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Still not resolved?
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Remove the app.
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Disconnect the Bluetooth or WiFi connection.
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Log back in and create a new connection.
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