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Support Center

Troubleshooting

Troubleshooting

Solutions to common problems and how to get back on track quickly.

I have not received a confirmation email to verify my email address. What can I do?

I forgot my password. What now?

Microphone Kit

How can I improve the accuracy of transcriptions with the Microphone Kit?

What should I do if the firmware update of the Microphone Kit is stuck?

Why are the transcriptions not visible in the Speaksee app?

What is the maximum distance between the microphone and the charging station?

Why won't my Microphone Kit connect to my smartphone or tablet?

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AutoCaption

Why do I get the message ‘AutoCaption is already running’?